Client Policy

Client Policy
Purpose
The purpose of this policy is to ensure that Send Help clients understand how they can be helped by Send Help volunteers.
Process
Send Help volunteers can assist anyone young or old living in Send, Send Marsh and Burntcommon who needs help.
They can provide transport to medical appointments and social activities. Collect shopping and prescriptions. Visit for a cup of tea or phone for a chat if you are lonely.
New clients will be referred to a committee member who will arrange a home visit and complete an assessment form to establish if and how we can help. (See transport policy)
Send Help can be contacted Monday to Friday between 10am and 12 noon on 01483 225255.
The Duty officer will take your details and request and try to find a volunteer to help.
We ask for 48 hours’ notice if possible and do not book jobs more that 2 weeks in advance.
The service is not free, we ask for a voluntary donation towards the cost of petrol which is based on 45pence a mile. The duty officer will advise the client of the amount when a job is requested.
All client information is confidential and will not be passed on to any third party (see General Data and Protection Policy GDPR)
If a client has not used Send Help for more th an two years their details will be removed from the records (see GDPR policy) however clients may re-join at any time following re assessment.
If a volunteer has any concerns about a client, then contact may be made with the appropriate person (see safeguarding policy)
4th March 2022
‚Äč